How can we help you?
frequently asked questions
Placing an order is simple! Just browse through our website, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!
Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at contact@ussportswear.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly.
Shipping
At US Sportswear, we offer several shipping options to cater to your needs. These options include standard shipping, expedited shipping, and in some cases, same-day delivery for select locations.
Orders typically ship within 1-2 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our website or the respective courier's tracking portal.
Currently, we primarily ship within the United States. However, we are continuously exploring options to expand our shipping capabilities to serve our international customers better.
Shipping costs vary depending on the shipping method selected, the destination of the package, and the weight of the items in your order. You can view the shipping costs at checkout before completing your purchase.
Once an order has been placed, we cannot guarantee that the shipping address can be changed. Please ensure that the shipping address provided during checkout is accurate and up to date. If you need assistance, please contact our customer service team as soon as possible.
In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Yes, we offer free standard shipping on orders over a certain threshold. Please check our website or promotional emails for current offers and eligibility criteria.
Yes, we can ship to P.O. Box addresses and military APO/FPO addresses. Please ensure that you provide accurate address details during checkout to avoid any delays in delivery.
If you miss the delivery of your package, the shipping carrier will typically leave a delivery notification with instructions on how to reschedule delivery or retrieve your package from a local pickup location. Please follow the instructions provided by the carrier to ensure successful delivery.
If you have any further questions or concerns regarding shipping, feel free to reach out to our customer service team for assistance. We're here to help make your shopping experience with US Sportswear as smooth and enjoyable as possible!
Returns / Exchanges
We want you to be completely satisfied with your purchase from US Sportswear. If you are not satisfied for any reason, you may return unworn, unwashed, and undamaged items within 30 days of the original purchase date for a full refund or exchange.
To initiate a return or exchange, please contact our customer service team to obtain a return authorization number and further instructions. You can reach us via email or phone.
Certain items, such as personalized or customized products, final sale items, and undergarments, may not be eligible for return or exchange due to hygiene or customization reasons. Please refer to our return policy for specific details and exclusions.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return package reaches us safely.
Once we receive your returned items, please allow 5-7 business days for us to process your return and issue a refund or exchange. You will be notified via email once your return has been processed.
In most cases, items purchased online can be returned or exchanged in-store, provided they meet our return policy criteria. Please bring your original order confirmation or packing slip along with the item(s) to your US Sportswear store for assistance.
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions for returning the item at no additional cost to you.
Yes, we offer exchanges for different sizes or colors of the same item, subject to availability. Please contact our customer service team to initiate an exchange and check availability for the desired size or color.
Yes, gift recipients may return or exchange items purchased for them, provided they meet our return policy criteria. To initiate a return or exchange, please contact our customer service team with the original order information or gift receipt.
We do not refund shipping charges on returned items unless the return is due to a mistake on our part or a defective product. Original shipping charges are non-refundable.
Transactions/Payments
At US Sportswear, we accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and select debit cards.
Yes, it is safe to enter your credit card information on our website. We utilize industry-standard encryption technology to protect your personal and financial information during transmission. Additionally, we do not store your credit card details on our servers after the transaction is completed.
Your credit card will be charged at the time of purchase, once your order has been confirmed. You will receive a confirmation email with details of your transaction shortly after completing your purchase.
Once an order has been placed, it may not be possible to change or cancel it, as we strive to process orders quickly for timely delivery. However, if you need assistance with your order, please contact our customer service team as soon as possible for assistance.
Yes, you will receive an email confirmation with a receipt for your transaction shortly after completing your purchase. Please retain this email for your records.
In addition to the cost of the items purchased, there may be applicable taxes and shipping fees based on your location and selected shipping method. These fees will be clearly outlined during the checkout process before you complete your purchase.
If your payment is declined, please ensure that the information entered is correct and that your payment method has sufficient funds available. You may also want to contact your bank or financial institution for further assistance. If the issue persists, please contact our customer service team for support.
Products
At US Sportswear, we specialize in offering official merchandise from the major sports leagues such as MLB (Major League Baseball), NFL (National Football League), and NBA (National Basketball Association). Our product range includes a variety of apparel items, including jerseys, t-shirts, hoodies, hats, and accessories featuring your favorite teams and players.
Yes, all of the products we carry are officially licensed by the respective sports leagues and teams. We take pride in offering authentic merchandise that meets the highest quality standards and adheres to league regulations.
While we strive to provide a wide selection of products for as many teams as possible, our inventory may vary based on availability and demand. We regularly update our product offerings to include the latest styles and designs from your favorite teams.
Our apparel items are available in a range of sizes to accommodate fans of all ages and body types. We typically offer sizes ranging from small to XXXL for adult apparel and youth sizes for children.
While our primary focus is on merchandise from the major sports leagues, we may occasionally offer products from other sports or leagues based on customer demand and availability.
We occasionally collaborate with teams and leagues to offer limited edition or exclusive products for our customers. These items may be available for a limited time and in limited quantities, so be sure to check our website regularly for updates and new releases.
Yes, we regularly offer discounts and promotions on select products to provide our customers with great value and savings. Be sure to sign up for our newsletter and follow us on social media to stay informed about the latest deals and promotions.
Yes, we offer a hassle-free return and exchange policy for unworn, unwashed, and undamaged items within 30 days of the original purchase date. Please refer to our Returns/Exchanges FAQ for more information on our return policy.